OKOZ Antwerp

I had a bad experience here. It started when I arrived at the restaurant, which clearly states that it is wheelchair accessible, only to be met by a gigantic step and no ramp. My Sister and friend had to pull my wheelchair inside in a really unpleasant and embarrassing way which could have damaged the chair. We decided to stay because we were excited about the food and it was late, so we were afraid we might not find another place to eat. Unfortunately, we were very disappointed. We ordered edamame, the toro roll, toro nigiri, an assortment of sushi and sashimi, and the Toryufu burger. The sauce on the edamame was too sweet for my taste, though I can admit that might be a personal preference. What isn’t a matter of preference, however, were the other issues. The toro was not soft or melt-in-your-mouth as it should be; the roll was just okay, but the Toro on the nigiri was dry and chewy. My friend even found several bones in her salmon nigiri. We’ve both eaten plenty of sushi before, and this has never happened to either of us. My younger sister ordered the burger. She wasn’t asked how she wanted it cooked, which we thought was odd, but we assumed they knew what they were doing. They didn’t. The burger was completely cooked through, dry, and only lukewarm. It was a huge disappointment, especially since she loves wagyu and had been really looking forward to it. She also felt that it was drowned in sauce, likely to cover up the fact that it was overcooked. The restaurant also advertises an accessible toilet, but with my wheelchair, I couldn’t even get near it. After the meal, the server did come over to apologize about the step, but at that point, it felt like too little, too late.

New spot that I visited with two of my colleagues for a business dinner. It was a bit crowded and a bit casual for my liking, but I will tell you the food was delicious. I have had sushi all over the world and this place was no exception. It was very good. We’d ordered a dragon roll. A rainbow roll spicy tuna roll and quite a few other dishes and each one was very tasty. I would say it was a bit confusing the way they presented the sushi because we were sitting with someone who was allergic to shellfish and they put the rolls too close to ones that had selfish. That was the only complaint. I’d go back here again.

I rarely ever leave negative reviews — in fact, this is the very first time. I usually try to see the good side of things, but unfortunately, this experience left me with real disappointment. We had a reservation at 8pm, and from the very beginning, things felt off. We waited 15 minutes just to receive the menus, which was already unusual. Later, after ordering one starter and two main courses, only one main course was brought to the table. At first we thought the second dish was simply delayed, but after another 15 minutes we asked, only to be told (after yet another wait) that the server had misunderstood and thought we had ordered only one dish. Mistakes happen — that’s not the problem. What shocked me is how it was handled afterwards. When we asked if they could still prepare the missing main, we were told it would take 20 minutes — which we accepted without issue. But then, the chef decided it was no longer possible since it was “the end of service.” So we were left with one starter and one main to share between two people, as if this was completely normal. No alternative offered, no gesture of goodwill, no real apology — simply the suggestion that nothing could be done. It is such a shame, because the food itself was very good, truly high quality. But the way the situation was managed was baffling, and it felt as if the responsibility was quietly shifted onto us. To sit in a restaurant, pay, and leave with half a meal is an experience I never imagined possible. A restaurant can make mistakes, but what defines its value is how those mistakes are handled. Here, unfortunately, the answer was: not at all. And for that reason, I will not be returning.

My Girlfriend and I were at Okoz this evening. We were welcomed very friendly and ordered Edamame, Sushi and Wagyu. The Food were fantastic. An absolute 10 out of 10.

One of the best okonomiyaki I've ever had however sushi was just fine, nothing special!